Shipping & Returns

🚚 Shipping

How long does processing take?
Orders are typically processed within 1–2 business days (excluding weekends and public holidays). During holidays or high-volume periods, processing times may be extended.

What are the estimated delivery times?

🇨🇦 Canada: Delivery times vary by destination and the shipping service selected at checkout. Transit estimates begin after carrier acceptance and do not include processing time. Express Shipping is faster but does not guarantee delivery on a specific date.

🇺🇸 USA: 4–8 business days

🌍 International: Delivery times vary by destination and customs processing.

What are the shipping rates?

🇨🇦 Atlantic Canada: Standard $15 CAD | Express $25 CAD

🇨🇦 Ontario & Quebec: Standard $15 CAD | Express $30 CAD

🇨🇦 Western Canada: Standard $18 CAD | Express $40 CAD

🇨🇦 Newfoundland & Labrador: Standard $18 CAD | Express $40 CAD

🇨🇦 Yukon, Nunavut & Northwest Territories: Standard $25 CAD | Express $50 CAD

🇺🇸 USA & International: Calculated at checkout

Available shipping options and estimated transit times are displayed at checkout based on the shipping address.

Will I receive tracking information?
Yes! Once your order ships, you'll receive a confirmation email with your tracking number. You are responsible for monitoring tracking updates and completing any actions requested by the carrier.

What if my package shows as delivered but I didn't receive it?
Once a package is marked as "Delivered" by the carrier, the order is considered successfully delivered. Please check with household members, neighbors, building management, or your local post office. We encourage you to report any delivery issues within 72 hours of the marked delivery date.

Who is responsible for the shipping address?
You are responsible for providing a complete and accurate shipping address at checkout. Heba Boutique is not responsible for delays or failed deliveries resulting from incorrect address information.

What about international orders — customs & duties?
International orders may be subject to customs duties, VAT, import taxes, or other charges imposed by the destination country. These charges are not included at checkout and are the sole responsibility of the customer. Heba Boutique has no control over customs processes or government decisions.

What happens if I refuse delivery or my package is unclaimed?
If an order is refused, unclaimed, or undeliverable due to customer action (e.g., refusing to pay customs fees), any applicable shipping, return, or customs fees may be deducted from any eligible refund. Original shipping charges are non-refundable.

🔄 Returns & Refunds

How long do I have to request a return?
You must submit a return request within 7 days of your delivery date. Once approved, the item must be received by us no later than 14 days from your original delivery date. Return eligibility is based on when we receive the item, not when it was shipped.

What condition must items be in to qualify for a return?
Items must be:
• Unworn, unused, unwashed, and undamaged
• In original condition with all tags attached
• Properly folded and in original packaging
• Accompanied by proof of purchase

Which items are non-returnable (Final Sale)?
The following items are Final Sale and cannot be returned, exchanged, or refunded:
• All swimwear products
• Items marked as Sale, Final Sale, Clearance, Last Piece, or otherwise identified as non-returnable
• Items discounted by 25% or more
• Items from end-of-season promotions or liquidation collections
• Items that have been worn, washed, used, altered, or had tags removed
• Gift items, complimentary products, or free promotional items

Why is all swimwear Final Sale?
Due to hygiene, health, and product safety considerations, all swimwear is Final Sale and cannot be returned or exchanged for any reason, including sizing concerns, fit preferences, or change of mind. Each swimwear model includes a detailed size chart — please review it carefully before purchasing. If you need sizing help, contact us before placing your order.

Are there any fees for returns?
• Return shipping costs are the customer's responsibility
• A 3% processing fee will be deducted from approved refunds to cover non-refundable payment processing charges
• Original shipping fees are non-refundable

What if a return causes my order to fall below the free shipping threshold?
If a return reduces your remaining order value below the qualifying threshold for free shipping, the original shipping cost may be deducted from your refund.

How do I start a return?
1. Log in to your customer account
2. Go to the Orders page
3. Select "Request Return"
4. Complete and submit the return request
5. Return instructions will be provided once approved

⚠️ Items sent without prior approval may be refused.

What happens to refused returns?
Returns that don't comply with our policy may be refused. Refused items will be held for a maximum of 7 days while awaiting your instructions. After this period, Heba Boutique assumes no responsibility for unclaimed items.

When will I receive my refund?
Once we receive and inspect your return, your refund will be processed to your original payment method (minus any applicable fees).

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Shipping & Returns