Refund policy
RETURN & REFUND POLICY
By placing an order with Heba Boutique, customers acknowledge that they have read, understood, and agreed to this Return & Refund Policy.
The English version of this policy shall be considered the official and governing version in case of any discrepancy or translation differences.
Return Request Period
- A return request must be submitted within seven (7) days from the date of delivery.
- Once a return request has been approved, the item must be shipped promptly.
- The returned item must be received by Heba Boutique no later than fourteen (14) days from the original delivery date.
- Return eligibility is determined by the date the item is received by Heba Boutique, not the date it was shipped by the customer.
- Items received after this period may no longer be eligible for return approval.
Return Eligibility Conditions
To qualify for a return, all of the following conditions must be met:
- The item must be unworn, unused, unwashed, and undamaged.
- The item must be returned in its original condition.
- Original tags must remain attached.
- The item must be properly folded and packaged.
- Proof of purchase is required.
Failure to meet any of these conditions may result in the return being refused.
Non-Returnable and Non-Exchangeable Items
The following items are not eligible for return, exchange, store credit, or refund, except where required by applicable consumer protection laws:
- All swimwear products.
- Items marked as “Sale”, “Final Sale”, “Clearance”, “Last Piece”, or otherwise specifically identified as non-returnable.
- Any item discounted by twenty-five percent (25%) or more.
- Products sold as part of end-of-season promotions or liquidation collections.
- Items that have been worn, washed, used, altered, damaged, stained, or have had their original tags removed.
- Gift items, complimentary products, or free promotional items.
By completing a purchase of any item listed above, customers acknowledge and accept that the sale is final and no return, exchange, store credit, or refund will be issued.
Minor Imperfections – Final Sale Items
Some Final Sale or Clearance items may contain minor cosmetic or manufacturing imperfections.
These items are priced accordingly, and the listed price reflects their condition.
Such imperfections do not affect the primary usability or function of the item.
Final Sale and Clearance items are not eligible for return or exchange.
By completing the purchase, customers acknowledge and accept the item’s condition as-is.
Swimwear Policy
All swimwear products sold by Heba Boutique are considered Final Sale and are not eligible for return or exchange.
Returns or exchanges will not be accepted due to:
- Sizing concerns
- Fit preferences
- Personal preference
- Change of mind
- Any other customer-related reason
Due to hygiene, health, and product safety considerations, no exceptions will be made.
Each swimwear model includes its own detailed size chart to assist customers before purchasing.
Customers are solely responsible for reviewing:
- The size chart
- Product measurements
- Product descriptions
Customers who need sizing assistance are encouraged to contact Heba Boutique before placing an order.
This policy does not affect any rights provided under applicable consumer protection laws relating to defective, damaged, or incorrectly supplied items.
By purchasing any swimwear product, customers acknowledge and fully accept this policy.
Fees and Shipping Responsibility
Shipping fees are non-refundable.
Return shipping costs are entirely the customer’s responsibility.
A 3% processing fee may be deducted from approved refunds to cover non-refundable payment processing charges.
Customers are responsible for selecting a shipping method that ensures the returned item arrives within the required timeframe.
Heba Boutique is not responsible for delays caused by slow or economy shipping services selected by the customer.
Return Process
- Log into your account.
- Navigate to the Orders page.
- Select “Request Return”.
- Complete and submit the return request.
- Return instructions will be provided once the request has been approved.
Items sent without prior approval may be refused.
Shipping Disclaimer
Once an order has been handed over to the shipping carrier, Heba Boutique no longer has direct control over the shipping process.
Heba Boutique is not responsible for:
- Carrier delays
- Delivery rescheduling
- Customs delays
- Circumstances beyond our control
Delivery delays do not constitute valid grounds for a refund or return.
Customers are encouraged to review our Shipping Policy for additional information regarding delivered packages.
Refused Returns
Refused Delivery: If a customer refuses to accept delivery of their order without a valid reason, the customer is solely responsible for both the original outbound shipping cost and the return shipping cost. These fees will be deducted from any approved refund amount.
Refused Returns
Returns that do not comply with this policy may be refused. If a customer requests the refused item to be shipped back, additional shipping fees will apply. Refused return items will be held for a maximum of seven (7) days while awaiting customer instructions. After this period, Heba Boutique assumes no responsibility for unclaimed items.
General Terms
Heba Boutique reserves the right to refuse any return request that does not comply with this policy.
Free Shipping and Returns
If a return causes the remaining order value to fall below the qualifying threshold for free shipping, the original shipping cost paid by Heba Boutique may be deducted from the approved refund amount.
Return shipping costs remain the customer’s responsibility.
Free shipping promotions do not apply to returned orders.