Shipping policy


Shipping Policy

By placing an order with Heba Boutique, customers acknowledge that they have read, understood, and agreed to this Shipping Policy.

Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and public holidays).

During holidays, promotional periods, or times of high order volume, processing times may be extended.

Customers will receive a shipping confirmation email containing tracking information once the order has been shipped.


Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

Canada

2–5 business days (depending on destination).

United States

4–8 business days (depending on destination).

International Orders

Delivery times vary depending on the destination country and customs processing procedures.

Delays may occur due to:

  • Weather conditions
  • Customs inspections
  • High shipping volumes
  • Postal disruptions
  • Carrier operational delays
  • Public holidays
  • Circumstances beyond our control

Once an order has been handed over to the shipping carrier, Heba Boutique is not responsible for carrier-related delays.


Shipping Address Responsibility

Customers are responsible for providing a complete, accurate, and up-to-date shipping address at checkout.

Heba Boutique is not responsible for delays, failed deliveries, returned shipments, or additional charges resulting from incorrect, incomplete, or outdated address information.

Any additional costs resulting from address errors will be the customer’s responsibility.


Tracking Information

Tracking information will be provided once an order has been shipped.

Customers are responsible for monitoring tracking updates and completing any actions requested by the shipping carrier or local authorities.


Delivered Packages

Once a package is marked as “Delivered” by the shipping carrier, the order will be considered successfully delivered.

Customers are encouraged to verify delivery details with household members, neighbors, building management, mailrooms, local postal offices, or parcel lockers before reporting a missing package.

Customers are encouraged to report delivery issues within 72 hours of the carrier’s marked delivery date. Delays in reporting may limit our ability to investigate with the carrier.

Heba Boutique may assist customers with carrier investigations whenever possible but cannot guarantee outcomes beyond the carrier’s confirmed delivery status.


International Orders, Customs, Duties & Import Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country.

These charges:

  • Are determined solely by the destination country’s authorities.
  • Are not included at checkout unless otherwise stated.
  • Are not collected, received, or controlled by Heba Boutique.
  • Are the sole responsibility of the customer.

Customers are responsible for reviewing their country’s import regulations before placing an order.

Heba Boutique has no authority or control over customs operations or decisions made by the destination country’s authorities.

Heba Boutique cannot intervene, expedite, modify, or overturn customs clearance processes or government decisions.

Heba Boutique is unable to refund, reimburse, or cover customs duties, VAT, import taxes, brokerage fees, handling fees, or any government-imposed charges.


Refused, Unclaimed, or Undeliverable Shipments

If an order is refused, unclaimed, abandoned, returned to sender, or undeliverable because the customer:

  • Refuses to pay customs, VAT, or import charges
  • Fails to collect the package
  • Fails to complete carrier requirements
  • Refuses delivery for reasons unrelated to an error made by Heba Boutique

Any applicable shipping fees, return shipping fees, customs charges, carrier fees, brokerage fees, handling fees, or other expenses incurred may be deducted from any eligible refund.

Original shipping charges are non-refundable.

If return shipping, customs fees, carrier fees, or related expenses exceed the remaining refundable amount, no refund may be available.


Free Shipping Promotions

When an order qualifies for free shipping through a promotion, minimum purchase requirement, or multi-item offer:

If returned items reduce the remaining order value below the qualifying threshold, the original shipping cost may be deducted from any eligible refund.

Free shipping promotions cannot be combined with discount codes unless explicitly stated.


Separate Orders

Each order is considered an independent transaction, even if multiple orders are shipped together in a single package.

Combining shipments does not merge separate orders into a single purchase agreement.


Combined Shipments

Multiple orders placed by the same customer may be combined into a single shipment to improve shipping efficiency and reduce packaging waste.

Combined shipments do not alter return, refund, customs, or import fee responsibilities.


Carrier Responsibility

Once an order has been transferred to the shipping carrier, Heba Boutique no longer has direct control over transit times, customs inspections, or delivery operations.

We will gladly assist customers in communicating with the carrier whenever possible but cannot guarantee carrier decisions, customs decisions, or delivery outcomes.


Policy Updates

Heba Boutique reserves the right to update or modify this Shipping Policy at any time.

Any changes will apply to future orders only and will not be applied retroactively to previously placed orders.